DEMO
Read-only preview of a real internal tool. All people, tickets and datacentres below are invented, and nothing you do here is saved.
What is this?
CASE MANAGEMENT
MY ACCOUNT (maya.andreeva@demo.invalid)
ADMIN
CASES
DC TIMES
MONITORING
SPC AGENT ASSIGNMENT
SN AGENT ASSIGNMENT
ADD TASK
Case number
Priority*
Select priority
Low
Normal
Urgent
Immediate
Subject
Status*
Select status
New
Waiting
In process
Resolved
Closed
Waiting reason
Select waiting reason
Requester action
Approval requested
Not waiting
Waiting for IT direct
On hold
Bundled
Type*
Select type
Incident
Service request
Queue
Queue status
Select queue status
New
Waiting
In process
Resolved
Reported at (UTC)
Resume at
Assigned processor
Notes
Onsite engineer dispatched, updates every two hours.
ADD TASK
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