Scheduled maintenance window for the Frankfurt cage runs Saturday 02:00-06:00 CET. Hold non-urgent onsite requests until Monday. ➤ Reminder: attach the rack elevation to every asset relocation ticket before dispatch. ➤
Cases
Reported at (UTC)  |
Last updated (UTC) | Last updated (IST) | Case number | Subject | Status | Priority | Waiting reason | Processor | Changed by | Resume at (UTC) | Notes | |
|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 08/01/2026 08:22:33 | 08/01/2026 08:57:33 | 08/01/2026 14:27:33 | 4820134 | Chilled water loop pressure alarm in hall 3 | New | Immediate | Not waiting | cmandree | Maya Andreeva | VIEW/UPDATE | ||
| 08/01/2026 07:00:33 | 08/01/2026 07:21:33 | 08/01/2026 12:51:33 | 4820140 | PSU failure on rack B12 - redundant feed still up | In process | Urgent | Not waiting | ctbeck | Tomas Beck | VIEW/UPDATE | ||
| 08/01/2026 05:38:33 | 08/01/2026 06:21:33 | 08/01/2026 11:51:33 | 4820157 | Disk replacement for storage node stg-04 | In process | Normal | Not waiting | cpraman | Priya Raman | VIEW/UPDATE | ||
| 08/01/2026 04:16:33 | 08/01/2026 04:37:33 | 08/01/2026 10:07:33 | 4820163 | Cross-connect request between cage 7 and MMR | Waiting | Low | Requester action | cgiliev | Georgi Iliev | 08/02/2026 22:16:33 | VIEW/UPDATE | |
| 08/01/2026 02:54:33 | 08/01/2026 03:22:33 | 08/01/2026 08:52:33 | 4820180 | Top-of-rack switch reporting CRC errors | In process | Immediate | Not waiting | clfisch | Lena Fischer | VIEW/UPDATE | ||
| 08/01/2026 01:32:33 | 08/01/2026 02:21:33 | 08/01/2026 07:51:33 | 4820183 | Escort required for third-party fibre engineer | New | Urgent | Not waiting | cmduart | Marco Duarte | VIEW/UPDATE | ||
| 08/01/2026 00:10:33 | 08/01/2026 00:52:33 | 08/01/2026 06:22:33 | 4820200 | UPS battery string flagged end of life | Waiting | Normal | Requester action | cmandree | Maya Andreeva | 08/02/2026 11:10:33 | VIEW/UPDATE | |
| 07/31/2026 22:48:33 | 07/31/2026 23:43:33 | 08/01/2026 05:13:33 | 4820213 | Decommission and clear 12 assets from row D | In process | Low | Not waiting | ctbeck | Tomas Beck | VIEW/UPDATE | ||
| 07/31/2026 21:26:33 | 07/31/2026 22:39:33 | 08/01/2026 04:09:33 | 4820236 | Fan tray fault on core router chassis | In process | Immediate | Not waiting | cpraman | Priya Raman | VIEW/UPDATE | ||
| 07/31/2026 20:04:33 | 07/31/2026 21:30:33 | 08/01/2026 03:00:33 | 4820242 | Goods inwards - two pallets awaiting receipt | Waiting | Urgent | Requester action | cgiliev | Georgi Iliev | 08/02/2026 17:04:33 | VIEW/UPDATE |